PHGalaxy Privacy Policy

1. Introduction

PHGalaxy ("we," "us," or "our") is an online gaming platform serving players across the Philippines. We understand that when you share your personal information with us, you are placing a level of trust in how we handle it. This Privacy Policy is our commitment to being transparent about exactly what that means.

This policy applies to all users of phgalaxy.vu and the PHGalaxy mobile app. It explains what personal data we collect, why we collect it, how it is stored and protected, and what rights you have over your own information.

2. Data We Collect

We collect personal data through two main channels: information you provide directly, and data we collect automatically through your use of the platform.

Information You Provide

• Registration details: Full name, date of birth, username, email address, and mobile number
• Identity verification (KYC): Government-issued ID (such as a Philippine National ID, passport, or driver's license) and proof of address
• Financial information: Payment method details required to process deposits and withdrawals in PHP
• Support communications: Messages and information you send when you contact our team

Data Collected Automatically

• IP address and general location data
• Device type, browser version, and operating system
• Session activity, pages visited, games played, and time spent on platform
• Transaction logs including deposit and withdrawal history
• Cookie and similar tracking technology data

Data Type	Purpose	Required?
Full Name & Email	Account creation and communication	Yes
Date of Birth	Age verification (21+ requirement)	Yes
Government ID	KYC and withdrawal verification	Yes (before withdrawal)
Payment Details	Processing PHP transactions	Yes (to transact)
Device & IP Data	Security monitoring and fraud prevention	Automatic
Game Activity Logs	Responsible gaming monitoring and support	Automatic

3. How We Use Your Information

PHGalaxy uses your personal data only for legitimate purposes directly related to running the platform and serving you as a player. Specifically, we use your information to:

• Create and manage your player account
• Verify your identity as required by KYC processes
• Process deposits and withdrawals in Philippine Peso (PHP)
• Send account-related notifications, including OTP codes for login and transaction security
• Provide customer support and respond to your inquiries
• Monitor for suspicious or fraudulent activity to protect all players
• Maintain responsible gaming safeguards, including tracking activity patterns that may indicate problem gambling
• Improve platform features and user experience based on aggregated, anonymized usage data
• Comply with applicable legal obligations

4. Data Sharing & Third Parties

PHGalaxy does not sell or rent your personal information to any third party. However, there are specific situations where your data may be shared with trusted partners or required to be disclosed:

Payment Processors

To process transactions in PHP — including bank transfers, GCash, and Maya payments — we share necessary payment details with our payment processing partners. These partners are bound by their own data protection obligations and are not permitted to use your information for unrelated purposes.

Identity Verification Services

During KYC verification, your identity documents may be reviewed by a third-party verification service. This is a standard process used across regulated online platforms to confirm player identity and prevent fraud.

Legal Compliance

We may disclose personal data when required by law — for example, in response to a valid court order, government investigation, or to protect the rights and safety of our users and platform.

Internal Operations

Anonymized and aggregated data may be used internally to improve platform performance, but this does not include personally identifiable information.

5. Cookies & Tracking Technologies

PHGalaxy uses cookies and similar technologies to make the platform work properly and give you a smoother experience. Here is what that covers:

Essential Cookies

These are required for the platform to function. They keep you logged in, maintain your session security, and ensure transactions work correctly. You cannot opt out of these without disabling the service.

Performance & Analytics Cookies

We use anonymized analytics to understand how players navigate the site — which pages are visited most, where users spend time, and where they encounter issues. This helps us improve the overall experience.

Preference Cookies

These remember your settings, such as your language preference or display options, so you do not have to set them again each time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how the platform performs for you.

6. Security Measures

Protecting your data is something we take seriously. PHGalaxy employs multiple layers of security across the platform:

• SSL encryption: All data transmitted between your device and our servers is encrypted using Secure Sockets Layer (SSL) technology
• OTP verification: One-time password authentication adds an extra layer of security for logins and sensitive account actions
• Access controls: Only authorized personnel with a legitimate need can access player account data
• Fraud monitoring: Automated systems flag unusual activity patterns for review by our security team
• Regular security reviews: Our systems are reviewed and updated to address emerging threats

7. Data Retention

We keep your personal data for as long as your account is active or as long as needed to provide our services. If you close your account, we may retain certain information for a period of time to:

• Comply with legal and regulatory record-keeping requirements
• Resolve any outstanding disputes or pending transactions
• Prevent fraud and enforce our platform policies

Once retention obligations are fulfilled, your personal data is securely deleted or anonymized in line with our internal data management procedures.

8. Your Rights

As a player on PHGalaxy, you have the following rights with respect to your personal data:

• Access: You can request a copy of the personal data we hold about you
• Correction: If any of your details are inaccurate, you can ask us to update them
• Deletion: You can request that we delete your personal data, subject to any legal or contractual obligations that may require us to retain it
• Restriction: You can ask us to limit how we process your data in certain circumstances
• Objection: You can object to the processing of your data for certain purposes

To exercise any of these rights, contact our support team using the email address listed in the footer of this page. We will respond to your request within a reasonable timeframe.

9. Minors and Age Restrictions

PHGalaxy strictly prohibits the use of our platform by anyone under 21 years of age. We do not knowingly collect or store personal data from minors. If we discover that a registered account belongs to someone under 21, that account will be suspended and any data associated with it will be managed in accordance with this policy and applicable law.

If you believe a minor has registered on our platform, please contact our support team immediately.

10. Changes to This Privacy Policy

PHGalaxy may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make significant changes, we will notify active players through in-platform messages or other communication channels.

The effective date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically. Continued use of PHGalaxy after any update means you accept the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a privacy concern, you can reach our team at:

You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full rules governing use of the platform.